Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Can I include a personalised message?
Yes! You can add a personalised gift message at checkout. Your message will be printed on a card and included with the bouquet.
What if no one is home at the time of delivery?
Our driver will leave the flowers in a safe, sheltered spot and notify the recipient. If you have specific instructions, please add them in the order notes at checkout.
Can I track my delivery?
We do our best to deliver as early as possible. If you have any concerns about your delivery, please contact us.
Do you deliver to hospitals, workplaces, or businesses?
Absolutely! We deliver to residential addresses, hospitals, workplaces, and businesses within our delivery zones. Please include any relevant access instructions in your order notes.
What if I need to change my delivery address or date?
Please contact us as soon as possible, and we'll do our best to accommodate changes before your order is dispatched. if we did not receive a call or email, if delivery been handover than we need to charge re delivery.
Can I cancel my order?
Yes — you can cancel your order. We need at least 48 hours' notice before the delivery date for a full refund. If you cancel within a day before or on the same day, we are unable to offer any refunds.
In the event of a cancellation, refunds will be processed within 4–7 business days. Please note that it may take this time for the refund to appear in your bank account.
A 4–5% transaction processing fee is non-refundable and will be deducted from the total refund amount. ( transaction charge below to third party payment getway)
What if the wrong address was provided and the flowers were delivered?
We need to charge for another bunch of flowers and we need to charge you for re-delivery as well.
What if flowers have been delivery wrong address?
We may try to get flowers collected back from the delivery place (if possible), and for that special run, we need to charge a re-delivery fee. But we can not take responsibility if some one pick them up already.
Do you deliver Chrysanthemum and Lily bouquets in Christchurch?
Yes, we offer fresh Chrysanthemum and Lily flower delivery across Christchurch.
Can I order same-day flower delivery?
Same-day delivery may be available depending on order time and suburb.
Are the bouquets hand-tied?
Yes, each bouquet is professionally hand-tied and beautifully wrapped.
Where in Christchurch do we deliver beautiful, fresh flowers?
Flowers Across Christchurch to the surrounding areas of Christchurch, such as Burnham, Kaiapoi, Leeston, Lincoln, Ohoka, Oxford, Pegasus, Prebbleton, Rangiora, Rolleston, Templeton, Woodend.
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