1. Information We Collect

Add your description here.

2. Freshness Guarantee

Each bouquet and gift is carefully prepared before delivery. If your order arrives damaged or not as described, please contact us within 24 hours of delivery with clear photos of the issue.

3. Return & Replacement

  • Fresh flowers and perishable items cannot be returned due to their delicate nature.
  • In case of damage, incorrect items, or poor quality, we’ll gladly like to hear from you.

4. Refunds

  • Refunds (if applicable) are processed to your original payment method within 7-15 business days after approval.
  • Delivery charges are non-refundable unless the return is due to our error.

5. Order Cancellations

  • Orders can be cancelled at least 24 hours before the scheduled delivery time.
  • Once preparation or dispatch begins, cancellations may not be possible.

6. How to Request a Return

Please email us at order.fach@gmail.com or call 03 93 001 45 with your order ID and photos. Our support team will assist you promptly.

7. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:


Flowers Across Christchurch
📍 K-09, Flowers Across Christchurch,
Behind the Divine cake, Westfield Mall, Riccarton
📧 order.fach@gmail.com
📞 03 9300145

Return Policies

 

Can I cancel my order?

Yes — you can cancel your order. We need at least 48 hours' notice before the delivery date for a full refund. If you cancel within a day before or on the same day, we are unable to offer any refunds.

In the event of a cancellation, refunds will be processed within 4–7 business days. Please note that it may take this long for the refund to appear in your bank account.

A 4–5% transaction processing fee is non-refundable and will be deducted from the total refund amount. ( transaction charge below to third-party payment gateway)

What if the wrong address was provided and the flowers were delivered?

We need to charge for another bunch of flowers and we need to charge you for re-delivery as well.

What if flowers have been delivery wrong address? 

We may try to get flowers collected back from the delivery place (if possible), and for that special run, we need to charge a re-delivery fee. But we can not take responsibility if some one pick them up already. 

Do you deliver to hospitals, workplaces, or businesses?

Absolutely! We deliver to residential addresses, hospitals, workplaces, and businesses within our delivery zones. Please include any relevant access instructions in your order notes.

What if I need to change my delivery address or date?

Please contact us as soon as possible, and we'll do our best to accommodate changes before your order is dispatched. if we did not receive a call or email, if delivery been handover than we need to charge re delivery.

Where in Christchurch do we deliver beautiful, fresh flowers?

Addington, Belfast, Bexley, Bromley, Bryndwr, Burnside, Burwood, Cashmere, Christchurch central city, Fendalton, Ferrymead, Halswell, Hei Hei, Hillmorton, Hornby, Huntsbury, Linwood, Lyttleton, Mt Pleasant, Mairehau, Marshlands, Merivale, New Brighton, Northwood, Papanui, Parklands, Redcliffs, Redwood, Riccarton, Richmond, St Albans, Spreydon, Sumner, Sydenham.

Flowers Across Christchurch to the surrounding areas of Christchurch, such as Burnham, Kaiapoi, Leeston, Lincoln, Ohoka, Oxford, Pegasus, Prebbleton, Rangiora, Rolleston, Templeton, Woodend.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Flowers Across Christchurch

Christchurch, New Zealand
Website: Flowers Across Christchurch

Follow on Instagram | Facebook